various organizations and brands. The ideal franchise consultant cultivates a team and works towards identifying a profitable
franchise out of then many that apply.
Key performance Areas:
- Store and franchise compliance
- The respective FSC will visit each site on a 6 (six) weekly cycle. A site visit report will be completed upon every visit.
- Ensure franchisees comply with brand standards.
- Rolling out POS and maintenance of the system.
- Ensure that franchisees are visited regularly
- Ensure that franchisee abide by the operational manual
- Ensure that ICU stores increase in revenue
- Reporting
- Provide sound advice to increase store profitability and performance.
- Perform compliance audits in order to identify growth opportunities and improvement.
- Analyse product movement and make suggestions to increase sales.
- Log calls for issues that may occur to the external IT service provider.
- Document and report critical incidents and franchise issues.
- Report and provide vital information to the operations manager, with regards to stores i.e. LSM market, the trading patterns and
- Evaluate sales performance.
- Collect and compile data from the stores
- Training and Development
- Prepare meeting activities to improve store profitability through training and networking with vendors and other franchisees.
- Educate and train franchisees in order to ensure consistency and standardised procedures on site.
- Provide additional training on site as needed.
- ACDC express league management
- Stock management
- Manage stock at franchisees, by following up on back orders that were logged.
- Evaluate the top categories and locations of products.
- Monitor and manage minimum stock holding.
- Monitor obsolete inventory.
- Determine the ability to upsell by combining interlinked products to increase the basket value.
- Attend compulsory stock take, twice a year.
- Client relationship management
- Provide general franchise support.
- Ensure competitiveness and build brand awareness.
- Provide support and assistance with the organisational initiatives to maintain franchisee accountability and network consistency.
- Assist in developing solutions to issues whether they are common
- Manage conflict resolution
- Assist with the maintenance of IT equipment on site.
- Assist with management accounts and suggest ways to improve.
- Assist with recruitment, business training, and succession
- Complete FSC field report
- Effective team work and self management
- Follow any lawful and reasonable instruction from the ACDC EXP operations or general manager
- Act as part of the team and always assist other members of the team to achieve common goals
- Consistently live and be an example of the Company values
- Clarity in judgment
- Critical Thinking
- Communication Skills
- Problem Solving
Proven experience as a field or service consultant
Experience in customer service
Knowledge of business processes and functions
Strong analytical ability
Valid drivers license
Own road worthy vehicle
Degree in business management and or operations
