HR Service Centre Consultant

Designation: PP3862 - HR Service Centre Consultant

Category: Project Program Payroll &BCM-OF6309

Posted by: Alexander Forbes

Posted on: 08 Jul 2024

Closing date: 15 Jul 2024

Location: Sandton

Purpose Of The Job

HC Officers deliver efficient, accurate and timely processing of information. Core responsibility is management of information processing on the Core HC system. These colleagues also normally provide general guidance, assistance and resolutions in terms of employee information and administration. HC Officers also work alongside the wider HC teams and support the HC community in the delivery of HC services such as joiners, leavers and movements.

Overview

Education

• Matric Essential
• Diploma/Degree in Human Resources Advantageous

Experience Required

• 3 - 5 years HC working experience in a HC generalist or HC administration role
• Experience in staff onboarding and payroll is essential
• Computer literate (MS Office) - Advanced Excel and Power-point

Knowledge And Skills Required

• Administer employee benefits and provide guidance where necessary
• Provide standard reports where necessary
• Manage the interface from the HC system to other key areas
• Administer all correspondence to employees ensuring it is written in a professional manner and complies with employment legislation and company policy

Business understanding

• Manage first line customer contact and improve the effectiveness of the HC function by providing transactional / HC operational service delivery.
• Execute transactions related to talent, learning, compensation, wellness, reward and reporting.
• Manage the interface between HC systems, our colleagues and other key stakeholders within the Group
• Manage all aspects of HC administration/ transactions through email, telephone, systems and face-to-face enquiries in accordance with operating protocols and procedures.

Strategic competencies

• Operational Excellence
• Managing Change
• Accountability
• Collaboration Culture
• Innovation

Functional competencies

• Consulting
• Strategic Thinking
• Optimising Talent
• Driving Results
• Influence and partnering
• Business Acumen

Key performance areas

HC Operations Would Manage An Employees Lifecycle Including

• Load and maintain records for, new engagements,
• Create New Employee Engagement, Inter Payroll Transfer/ Promotions / Reinstatements, employee status changes including completion of new employee on-boarding pack, letter of employment and salary structure benflex

Maintain Employee Information

• HC Operations would be required to update and approve an update to employee information.
• the HC Operations would update details such as
• medical details,
• workflows initiated by Human Capital / employee.
• Personal details
• Banking, etc.

Terminate Existing Employee

• HC Operations would follow the SOP to terminate an employee who has either resigned or was dismissed, retrenched or medically boarded due to incapacity or retirement
• Termination would be initiated once the HCBP/ Line has completed the termination workflow
• The resignation must accompany the resignation letter with the termination date
• HC Operation would initiate the termination on system
• HC Operations would complete withdrawal forms on behalf of a terminated staff member for the benefits team
• HC Operations would compile a certificate of service for the employee terminating

Process Improvement

• Continuously improve HC processes by undertaking regular reviews and assisting in reviews, administrative systems and procedures

Auditing

• Ensure the accuracy of information by regularly conducting checks and sample audits as appropriate to each HC service line
• Ensuring that all processes are documented in accordance with internal audit, risk and control standards

Process Accountabilities

• Communication internally with team members on tasks allocated as well as engaging with relevant stakeholders to provide feedback on requests/information.
• Prioritisation of daily, weekly and monthly tasks in accordance with relevant processes and SOP agreements within Payroll and business
• Pro-actively analyse queries from all stakeholders and assign query resolutions to relevant parties
• Conduct daily quality assurance on all information captured for sign off

Systems/standards

• Maximize the effectiveness of the HC function by using the appropriate systems and procedures that ensure compliance with SOP outlined.
• Key performance areas HC Operations would manage an employees lifecycle including load and maintain records for, new engagements,
• Create New Employee Engagement, Inter Payroll Transfer/ Promotions / Reinstatements, employee status changes including completion of new employee on-boarding pack, letter of employment and salary structure benflex.

Maintain Employee Information

• HC Operations would be required to update and approve an update to employee information.
• The HC Operations would update details such as the medical aid details, banking details etc.