Your passion, empathy, creativity, and mastery of your craft will make you an integral part of the band of end-to-end thinkers, creating unforgettable design melodies that resonate with people's hearts, motivations and goals while driving growth for South African businesses, the continent and beyond.
Your role as an end-to-end Service Designer within Song
What You Will Do For Our Clients
Depending on your experience, you will either lead or support in engagements that help our clients shape, test and capture new market opportunities and adapt how their business operates to capture these.
You will begin as a strategic service designer in the upfront innovation process, defining value propositions in line with market opportunities, target products and services, and end-to-end customer experiences.
As implementation begins, you will take on a design and execution oversight role, guiding the detailed proposition design across key enablement areas to help it land successfully in the market in line with its vision and value ambition.
What you will do for our clients:
Lead projects, single workstreams or key outputs, depending on your level and role, to deliver key design outcomes to clients Work with a cross-functional team to identify and validate new market opportunities through industry, business, and customer research Shape and test new value propositions across product, service and end-to-end experience Lead service design workshops and sprints to generate service ideas and solutions and collaborate with stakeholders to prioritise and implement them Develop customer journey maps to capture opportunities for differentiation and reduced friction, identify and define key touch points across the customer experience Bring value propositions to life for stakeholder socialisation and customer testing; for example, work with UX strategists, designers, and customers to create digital product concepts and prototypes Build out service blueprints detailing core capabilities required to bring the proposition to life across people, systems and processes Partner with business and technology teams to ensure solutions are feasible, valuable and scalable Develop and maintain service design standards, principles and guidelines Work with enablement teams to ensure end-to-end service components are developed and implemented in line with the strategy to meet value realisation targets Continuously iterate and improve the service proposition based on user feedback, data analysis and market trends Bring business stakeholders on the design journey through value-based storytelling
What you will do for our Design Community within Accenture Song
Continuously contribute to building the best Service Design Practice in Africa by
Championing the importance of service design and customer-centricity within Accenture and with our clients Mentoring and developing future service designers Contributing to building a deep culture of design and innovation within Accenture Song Participating in our global service design community to share insights and build out key trends Collaborating with our global practice to develop and share best practices, contributing to the Service Design practice of the future
Experience
Skills:
We are ideally looking for a balance of skills across design, enablement and business value:
