Excellence is the vision. You'll make it a reality.
Global Shared Services People Services focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.
Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS PS' vision is to create an improved partner experience with the business to create best in class service delivery.
Job Description
You will support the overall GSS PS governance review forums with Business Units and Group Functions (BUs/GFs) and execute the overall strategy for engagement with BUs/GFs across GSS PS ensuring a consistent experience for all. This role will provide support for end-to-end process performance, tracking trends that could impact service delivery and support the GSS PS Service Line Leads to identify continuous improvement opportunities and rectify gaps.
The primary accountabilities will incorporate:
- Schedule governance forums for Quarterly Business Reviews (QBR) and Management Performance Reviews (MPR) and ensure that GSS PS service lines schedule their own Operational Performance Reviews (OPRs)
- Support the resolution ofactions stemming from the MPR and OPRsbetween GSS PS and the BUs/GFs
- Collaborate with key stakeholders including Group HR Centre of Excellence (COE), Group Functions and BU HR teams and provide input and support to ensure that the needs of the business and its end users, are identified and met and GSS PS are achieving objectives through effective service delivery and management
- Assist in actively monitoring end-to-end GSS PS service performance, tracking trends that could impact service delivery and process outcomes.
- Identify improvement opportunities in collaboration with the GSS PS Service Line Leads, Group COEs and Continuous Improvement teams
- Understanding the demand management requirements by working with BUs/GFs to define the services needed and to ensure all GSS PS services are known to the customer to enhance future services to the customer
- Collaborate with the BUs/GFs to capture, translate and enrich business requirements for new and existing services, to build a pipeline
- Support the development of business cases, set the prioritisation of new initiatives and ensure that the capacity of GSS PS meets the agreed current and future demands of the business
- Ensure all service level agreements are up to date for each service line within GSS PS and that all new and existing services are appropriately costed and charged to the recipient of the services delivered
- Support marketing of GSS PS to the BUs/GFs to drive expansion of scope and scale
- Facilitate as a contact point for escalation from the BUs/GFs and follow through to ensure that actions are completed and mitigations are in place with the relevant GSS PS Service Line Leads to eliminate repeats
- Works with the BUs/GFs to drive scope harmonisation aligned to the GSS PS service catalogues
- Support the collation, analysis and reporting of NPS feedback
Qualifications
- A relevant bachelors degree in business or similar (Data / HR or Reporting)
- Valid Driver`s license
- 3-5 years of that experience in relevant Business Relationship / Service Management roles
- PowerBI, SAP HR, Visier and MS Office experience advantageous
- Operational service delivery experience potentially in large scale Shared Services in a matrix environment
- Experience of relationship management involving multiple stakeholder groupings (internal management, legal counsel, external advisors)
- Experience in change management and developing process, procedures, controls documentation
- Experience of working in customer centric / relationship management environments
- Experience in relationship management and stakeholder management skills
- Possess strong analytical and problem-solving skills and reasoning ability.
- Ability to derive insights from reported data and recommend necessary actions
- Knowledge of shared services functions
- Ability to support escalations and facilitate the closure of actions effectively
- Some travel required
- An incumbent must be cleared by the relevant employee background checks
When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, youll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. Were a large, successful multinational company and were still growing all the time.
Who we are?
We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies.
Inclusion and Diversity
Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.
How We Are Committed To Your Safety
Nothing is more important to us than ensuring you return home safely after a days work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, were also continually investing in new technologies from drones to data analytics that are helping to make mining safer.
Background checks
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.
