The main purpose of the job is to manage the workshop to its full potential and assist the Branch manager in his/her functions.
Reporting: This position reports to the Branch Manager.
Job Objectives:
Manage Key Performance Areas of staff.
- Disciplinary procedures.
- Conduct interviews.
- Manage staff development -Training matrix of staff.
- Prioritizing workload.
- Plan shifts, standby.
- Compile reports.
- Inform Product Support Department of product failures.
- Ensure that technical information is updated.
- Ensuring that warranty claims are administered as per the warranty binder.
- Ensure that maintenance contract claims are administered.as per the policies and procedures.
- Ensure that Health & Safety is managed as per the OHSA 85 of 1993 and Volvo policy directives.
- Manage the Lean for Retail program.
- Manage mechanics KPIs Productivity, Efficiency & Utilization.
- Manage and Control mechanics overtime.
- Ensuring that work is carried out to Volvo Standard and as arranged / agreed with customers.
- Constant customer feedback.
- Handle customer queries.
- Promote labour and sublet sales.
- Ensure optimal management of customer accounts.
- Proper cost control.
- Promote labour and sublet sales.
- Ensure that all cash is collected.
- Proper cost control.
- Ensure the workshop is profitable.
- Maintain targets as per KPIs and Business plan.
- Manage the WIP to ensure same day invoicing.
- Assist the Branch Manager in managing the branch to ensure profitability.
- Ensure operating cost is reduced to acceptable standards and targets.
- Ensure that the labour is productive and efficient.
- Customer satisfaction is maintained and exceeded.
- Create an environment that fosters excellence.
- Ensure all processes in area of responsibility are following ISO standard.
- Ensure the safety process are followed.
- Ensure the Safety Act and Regulation is adhered to.
- Matric/N3.
- Qualified mechanic and Transport Management (Diploma).
- 5 years experience as workshop Manager.
- Computer literate (Automate and V-cads).
- Confident.
- Self-motivated and able to work without direct supervision.
- Work under pressure.
- Administration skills.
- Excellent Customer skills.
- Compile technical reports.
- Management of staff-Planning, leading, organizing and controlling.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
About Us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the groups leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the worlds best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.
Auto req ID
143523BR
Organization
Volvo Trucks
State / Province
Western Cape
City/Town
Cape Town
Employment/Assignment Type
Regular
Travel Required (maximum)
No Travel Required
Functional Area
Aftermarket
Last application date
11-Sep-2023
