Are you a ServiceNow superstar with a passion for knowledge management? Do you thrive on turning complex IT processes into smooth, streamlined operations? If youre ready to step into a contract role that will have you making a significant impact, then we want to hear from you!
- Contract Duration: 8 Months
- Location: Cape Town Clocktower (Remote options available within RSA)
- ** Implementing ServiceNow Knowledge Management: Take charge of our ServiceNow knowledge base, ensuring efficient storage and retrieval of information.
- ** Collaborating & Optimizing: Work closely with teams to make information accessible and encourage a culture of knowledge sharing.
- ** Reporting & Monitoring: Provide monthly stats, manage SLAs, and keep a keen eye on operational performance to drive improvements.
- ** Maintaining & Enhancing: Oversee the ServiceNow Portal taxonomy and manage end-user portal banners and announcements.
- ** ServiceNow Wizard: Solid experience with ServiceNow Knowledge Management and a knack for optimizing knowledge bases.
- ** SLA Champion: Proven track record in managing SLAs and performance metrics.
- ** Knowledge Management Specialist: Experience in knowledge management strategies and promoting knowledge sharing.
- ** Agile & ITIL Pro: Familiarity with Agile methodologies and ITIL4 certification is a plus.
- ** Communication Guru: Excellent verbal and written communication skills.
- ** Dynamic Work Environment: Join a forward-thinking team where your contributions truly make a difference.
- ** Flexible Work Options: Enjoy the flexibility of remote work within RSA, with the buzz of the Cape Town Clocktower as an option.
- ** Professional Growth: Up-skill in the latest ServiceNow features and make an impact in a high-visibility role.
If you're a proactive, detail-oriented, and tech-savvy individual with a passion for knowledge management, this is your chance to shine. Apply now and be part of an exciting IT journey!
- Apply Today: Send your resume and a brief cover letter outlining your experience with ServiceNow and SLA management to [email address]. Dont miss out on this opportunity to make a real impact!
