- Service Partner Manager role available for a tech security company |Service Partner Manager role available for a tech security company
Tech security company
Job Description
- Continually exceed customer expectations in the provision of services, pro-actively take service quality initiatives or roll out excellence initiatives taken by the Head of Customer Excellence.
- Ensure redundant service coverage by SP. Organize company's support for day-to-day (SP) Services and pro-actively manage major support issues.
- Clearly and consistently communicate the expectations of the organisation to SP and continually improve the service delivery quality of SP.
- SLA implementation & management with SP.
- Minimum of 5 years' experience in the distribution sector (e.g. IT, cash processing systems).
- Proven track record of managing channel partners and/or vendors.
- Experience in channel sales will be advantageous.
- Matric Certificate
- A bachelor's degree in business administration, marketing, or a related field is typically required
R40000 - R60000
Contact: Katlego Malebane
Quote job ref: JN-092023-6178982
