Posted on: 04 April 2024
ID 911452

Service Rep: Reporting

Structural Information

Job number: 10019958

Job title: Service Rep: Reporting

Job grade: OP1

Group/ BU: CSB

Division: CSB Operations

Span of control: 0

Reports to: Management

REM Functional Area: Support

Core Description

Responsible for first line development and maintenance of Web and Windows applications. Provide statistics reporting within Credit Management and Commercial Operations and providing professional support to internal and external customers to enable Telkom to meet its business requirements.

Job Responsibilities

OUTPUT 1

Updated Information

SUB-OUTPUTS

Receive and analyze request for support/ project/ escalations

Process information

Validate information

Document results

RANGE

KPI's

Voice

OUTPUT 2

Compiled Reports

SUB-OUTPUTS

Receive request/ identify need and analyze

Collect information

Process information

Generate report

Validate report

Distribute to relevant role players

Ensure quality

RANGE

Order

Commodity Services

Escalation

Systems

OUTPUT 3

Provided Support

SUB-OUTPUTS

Receive request from customer

Analyze customer data

Source logical information/data

Locate problem area

Take necessary action and/or recommend type of action

Follow-up if necessary

RANGE

Web and Windows Design

Web and Windows Application

Development and Maintenance

Commodity Services

Escalation Management

Orders

Helpdesk

Core Competencies

FUNCTIONAL KNOWLEDGE

Telkom Procedures; Computer Hardware; Telkom Policies; Systems; Computer Software

Functional Skills

Analytical; Computer Applications; Problem Solving; Computer Literacy

Education
  • NQF 4: Grade 12
Experience
  • 3 Years relevant experience
Certifications

Special Requirements

Physical Requirements

Key Stakeholders

Additional Information

Qualifications and Experience:
  • Relevant certificates/ courses.
  • Experience preferably customer operations-related.
Occupation:
IT, computing jobs


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