- Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions
- Understand the full range of the dealerships product offerings and how they are intended to meet business and customer needs
- Responsible for Marketing after sales products and services
- Liaison Between Barloworld and Key Customer accounts
- Business Planning and / Budgeting Planning
- Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
- Use Salesforce to load all sale opportunities , customer meetings and calls, and machine inspections.
- Compile and submit a monthly report with forecasts attached to management
- Complete machine inspections and undercarriage inspections as per required targets.
- Forecast undercarriage replacements and advise the customer.
- Discuss machine and undercarriage inspection reports regularly with customers
- Responsible for selling Caterpillar marketing initiatives
- Parts quotations followed up and converted into sales
- Promote part sales through service
- Achievement of Targeted Budget and Effective Expenses Management
- Achievement of Operations and customer monthly KPIs
- Matric/Grade 12
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
- 5 years Caterpillar experience as an artisan
- B. Tech Sales/Marketing Diploma or Certificate preferable
- Workplace Competencies Business development skills and knowledge
- Sound business communication skills (Managerial and technical report writing critical in role)
- Sound technical knowledge of product brands
- Sound business communication skills
- Basic financial management skills
- PC and Microsoft Office knowledge
- Behavioural Competencies: Relations skills
- Problem solving
- Analysis and Attention to detail
- Listening, Influencing and Negotiation
