Position Outputs
- Leading a Team of Service Assurance technicians to enforce quality controls, in line with Caterpillar repair standards.
- Achieve quality turnaround targets.
- Resolve internal customer queries.
- Effective control of cost centre expenses and WIP.
- Ensure effective communication between team and management.
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
- Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
- Ensure outputs of service audits are achieved.
- Development, Performance Management, and training of the productive team.
- Apply Barloworld Equipment leadership philosophy.
- Achievement of a team environment that enables adherence to quality standard and process efficiency standards.
- Competency development of team.
- On-the-job supervision safety of team.
- Reporting of team Key Performance Indicators and prospects.
- Ensure CC/SOR compliance.
Qualification, Experience and Competencies
- Grade 12.
- Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving).
- Minimum of 6 years experience as Caterpillar General Mechanic.
- Stand in as Supervisor or as team leader or been a service planner.
- Experienced troubleshooting and problem-solving skills on Earthmoving machines.
- Sound interpersonal and communication skills.
- Basic business and financial understanding.
- Computer literate and good business writing knowledge.
- Good experience on Caterpillar machine and product knowledge.
- Excellent technical, interpersonal, and leadership skills.
- Valid Driver's License.
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