Service Supervisor Global Grade 10

Position Outputs

• Leading a Team of Service Assurance technicians to enforce quality controls, in line with Caterpillar repair standards.
• Achieve quality turnaround targets.
• Resolve internal customer queries.
• Effective control of cost centre expenses and WIP.
• Ensure effective communication between team and management.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
• Ensure outputs of service audits are achieved.
• Development, Performance Management, and training of the productive team.
• Apply Barloworld Equipment leadership philosophy.
• Achievement of a team environment that enables adherence to quality standard and process efficiency standards.
• Competency development of team.
• On-the-job supervision safety of team.
• Reporting of team Key Performance Indicators and prospects.
• Ensure CC/SOR compliance.

Qualification, Experience and Competencies

• Grade 12.
• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving).
• Minimum of 6 years experience as Caterpillar General Mechanic.
• Stand in as Supervisor or as team leader or been a service planner.
• Experienced troubleshooting and problem-solving skills on Earthmoving machines.
• Sound interpersonal and communication skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good experience on Caterpillar machine and product knowledge.
• Excellent technical, interpersonal, and leadership skills.
• Valid Driver's License.

#J-18808-Ljbffr