NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
About the job
Service Support is a key department, arranging the support infrastructure behind a customer order in order to deliver the service purchased.
Service Support are tasked with removing any risk to service, building the customer specific support model, and ensuring the customer, NSC Service Desk and internal departments have all the necessary tools to use and deliver the service successfully.
Our key aim is to collate all the necessary service requirements, customer, asset & inventory data required to deliver a seamless service. During the transition phase we rigorously check all data in order to identify any missing information or anomalies. We then work together with the other departments in order to rectify highlighted issues.
A successful candidate will be motivated, have an excellent attention to detail and a proactive approach.
- Key Departmental Interaction
- Sales
- Account Support
- Service Desk
- CS (Client Services)
- Transition
- Finance
- Logistics
- Key Tasks
- Answer internal departmental service requests
- Manage, organise, and update data
- Upload data into the Navision/MSD
- Update issues log and close outstanding issues where possible
- Proactively clean-up data; archiving expired data, work with Client Services Managers to gather missing information
- Internal/external order processing
- Financial tasks; raising Purchase Orders, receiving POs, authorising invoices, providing margins
- Communicate and provide information by relevant methods, both internally and externally
- Research and investigate information to enable strategic decision-making by others
- Key Competencies
- Problem-solving & analytical ability
- Excellent Excel skills and the ability to work with raw data, vlookups
- Excellent Communication skills
- Accuracy & attention to detail
