If youre a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customers expectations then this role is written for you!
Were on the lookout for a can-doer who values the importance of team playing to step up as a French-speaking Team Leader in our vibrant Cape Town office, working on an exciting international campaign.
Career growth and personal development
In this role as Team Leader you'll manage a team responsible for sales, customer care and technical support, youll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.
Our ideal Team Leader can hear what is not said, shows empathy and has a contagious positive nature about them. We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times.
If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling. Above all we want reliable, committed leaders who lead by example and are motivated toward success.
If youre ready to show off your proven track record of showing up on time, taking on shifts and excellent time management then make your mark by applying today.
What you will do in this role
As a Team Leader on our team, youll be:
- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement
Concentrix + Webhelp is a great match if you have the following:
- Have passed grade 12 and have a Matric Certification
- Practice excellent verbal and written use of French language
- Have a minimum of 6 months experience as a Deputy Team Leader in a contact centre environment
- Have a minimum of minimum 2 years previous team management experience
- Have excellent communication and listening skills
- Are able to identify problems and find solutions by imparting knowledge
- Have analytical, time management and organisation skills
- Are PC literate, with fast typing skills and experience using appropriate software and systems
- Have a proven performance record of accomplishment
- Have clear credit, disciplinary and criminal records
After applying, you will be sent a link to complete a quick online chat. We dont want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.
