Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Working at NTT
The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organization to provide install and break/fix functions for clients. Individuals in this role install and test new software and hardware. They also diagnose and troubleshoot workstation hardware failures and provide technical support, escalating unresolved issues when appropriate. Services Technicians provide telephonic, remote, and on-site support to clients.
Key Roles and Responsibilities:
- Provide support when problems arise and maintain a log and/or list of all the required repairs. This is to be managed through DDs ticketing systems
- Engage with clients and assist with software and hardware installation and break/fix function at lower levels of complexity
- Ensure the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
- Test installations and assist with fixing performance issues of installed software, escalating problems where applicable
- Contribute to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
- Displays excellent interpersonal skills
- Excellent verbal and written communication skills
- Good problem-solving skills
- Ability to take initiative and complete tasks on time within very little daily instruction
- Ability to work as part of a team
- Uses judgment to resolve issues or make recommendations
- Attitude to continue learning
- A+ certification
- N+ certification
- Previous Desktop Support experience
- Windows 10 deployment and management
- Office365 Deployment and Management
- Recent Microsoft certifications, Windows 10 or Office 365 preferrable
- 1-3 years of experience in similar role
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
