Position Title: IT Infrastructure Management and Onsite Support
A Snapshot of Your Day
The IT Infrastructure Management and Onsite Support is responsible for providing high-quality technical support to end-users and maintaining the IT infrastructure. This role involves troubleshooting hardware and software issues, managing network systems, and ensuring the smooth operation of IT services. The ideal candidate will have a strong background in IT infrastructure, excellent problem-solving skills, and a customer-focused approach.
How Youll Make An Impact
Technical Support:
- Provide first and second-level support to end-users for hardware, software, and network-related issues.
- Diagnose and resolve technical problems via phone, email, or in-person.
- Document and track issues using a ticketing system.
- Maintain and support IT infrastructure, including networks and cloud computing systems.
- Collaborate with other IT teams, vendors, and service providers to ensure seamless integration and efficient operation of IT infrastructure.
- Develop and deliver training sessions for end-users on various IT systems and applications.
- Create and maintain user manuals, FAQs, and other support documentation.
- Participate in IT projects, including system upgrades, migrations, and new implementations.
- Collaborate with other IT team members and departments to ensure successful project delivery.
- Provide exceptional customer service and build positive relationships with end-users.
- Communicate effectively with users to understand their needs and provide appropriate solutions.
- Bachelors degree in information technology, Computer Science, or a related field.
- Minimum of 5+ years of experience in technical support and IT infrastructure management.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or Cisco Certified Network Associate (CCNA) are preferred.
- Experienced in supporting MS Offce365.
- Strong knowledge of Windows operating systems.
- Proficiency in networking concepts and technologies (TCP/IP, DNS, DHCP, VPN).
- Familiarity with cloud services (AWS, Azure, Google Cloud).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills
- Should be able to prepare and send user email communications.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
- Office environment with occasional travel to other company locations.
- May require after-hours support and on-call availability.
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92, 000 dedicated employees, we not only generate electricity for over 16% of the global community, but were also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Rewards
- Working with a global team
- Opportunities to work on and lead a variety of innovative projects
- Possibility to take over further tasks within the company
- Supportive work culture
- Medical benefits
- Remote/Flexible work
- Time off/Paid holidays
- Parental leave
- Continual learning through the Learn@Siemens-Energy platform
- e-Learning
- Mentorship
- Coaching
- Open feedback culture
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
