Customer Service Engineer Trainee

Customer Service Engineer Trainee (Durban)

This is a twelve (12) months training programme to gain experience as a Customer Service Engineer:

What are the responsibilities for the role? (What does the programme involve?)

Under Supervision:

• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others.
• You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management.
• You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.
• You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer.
• This role provides support mainly for the Cape Town/ Port Elizabeth region however you may be required to support other regions.

Through exposure and training on:

• Customer Service in the engineering environment
• Management Decision-Making
• Data repositories
• Medical Equipment Maintenance
• Quality and EHS requirements
• Internal tools, equipment and processes improvements

Including development and training on:

• Interpersonal & communication skills
• Organizational & management skills
• Online reporting tools and Microsoft Office applications
• Business Learning

Who do I need to qualify?

• Diploma in Electronics/ Mechatronics/ Electrical Engineering/Clinical Engineering.
• Valid drivers license
• Own vehicle advantageous
• You must be able to work overtime during week and weekends as well as on public holidays.
• High performer
• Analytical thinker
• Strong verbal communication skills
• Must be South African Citizen