We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer based in Western Cape, South Africa.
Our global team: Siemens Healthineers is a leading global medical technology company. 50, 000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. Thats why we invite you to take on new challenges, test your ideas, and celebrate success.
Your tasks and responsibilities:
- You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others.
- You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
- You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
- You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
- You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.
- You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
- You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
- You will perform any other duties that may reasonably be expected from a Customer Service Engineer
- Diploma in Electrical Engineering (light current) or Clinical Engineering or similar technical qualification
- Knowledge on Healthcare sector with 5-8 years experience in repair and maintenance of Digital Imaging equipment
- You must have actual experience working on Digital Imaging equipment, specifically work experience on X-RAY and Computed Tomography (CT) equipment regarding repairs, preventative maintenance and OEM update procedures
- Previous Siemens Healthineers OEM product training and product experience is advantageous
- Deep professional know-how and experience in field of expertise. Masters domain, transfers and applies know-how to / in various contexts
- Solid professional judgement and problem-solving competence
- Improves existing processes and approaches
- You must be able to work overtime during week and weekends as well as on public holidays.
- Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
- You must be able to work overtime during week and weekends as well as on public holidays.
- Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis
- Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but absolutely mandatory for this role.
Organization: Siemens Healthineers
Company: Siemens Healthcare Proprietary Limited
Experience Level: Experienced Professional
Full / Part time: Full-time
