Site Solutions Associate (The payment processor )- is responsible for processing investigator grant payments and providing best-in-class customer service to Global Payment Services team in support of domestic and international study payments.
Essential Functions
- Approval of investigator grant payment recommendations based upon funding
- Process investigator grant payments and deliver these payments to domestic and international research sites
- Troubleshoot system issues with IT when errors occur
- Assist Senior Payment Processor with Tracker and Ticket volume where appropriate
- Provide customer support with investigator sites on outstanding checks, inclusive of SSAE16 Control report
- Provide customer support to the Payment organization as needed to resolve payment issues
- Provide payment support to the global payment services team
- High School Diploma or equivalent HS Diploma or equivalent required. Req
- Bachelor's Degree Bachelors Degree in Accounting, Finance or Business Administration preferred. Pref
- Minimum 1-3 years accounts payable experience
- Experience using SAP-Business One or another similar ERP system required
- Knowledge of foreign currency a plus
- Knowledge of clinical trial process a plus
- Strong PC skills (i.e. Microsoft Office)
- Strong organizational skills
- Strong interpersonal communication skills are a must
Role for the freshdesk team, this is required to ensure we maintain the TAT of the processing of EMEA invoices through the Freshdesk platform and are paying our sites, pharmacies and study teams within contractual terms.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
