We are looking for a qualified Social Media Community Manager to join our marketing team! If you are a self-driven and ambitious tech-savvy professional we would love to meet you! We are expecting you to be experienced in social media, PR and promotional events.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Community Manager duties and responsibilities
- Set, plan and implement social media and communication campaigns and strategies
- Provide engaging text, image and video content for all social media and professional accounts
- Respond to customers in a timely manner
- Monitor, track and report on feedback and online reviews
- Organize and manage events to boost brand awareness
- Coordinate with Marketing, PR and Communications teams
- Liaise with Development and Sales departments
- Respond to customers in a timely manner
- Build relationships with customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
- Serve as a point of contact for the companys social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum and blog
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
- Work with the marketing, creative, and customer experience team to create high quality, engaging, relevant, and timely content
- Manage the social media editorial calendar and ensure the content is published by the stipulated deadlines
- Foster and strengthen new relationships with key influencers within the community
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
- Keep up to date to the latest social media trends and emerging social media platforms in the industry
Community Manager requirements
- Proven work experience as a community manager or similar role
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent writing skills
- Excellent interpersonal and presentations skills
- Hands on experience with social media management
- Ability to interpret website traffic
- Knowledge of online marketing
- Attention to detail, critical-thinker and problem-solver
- BSc degree in Marketing or relevant field
