Solutions Specialist

Prefered skills

Workable Solutions, Diversity, Organization Skills, Customer Support, Business Workflows, Problem Solving, Customer Relationship Management (CRM), monday.com, Critical Thinking

Job description

Unstructured is a fun and innovative organisation specialising in creating simple solutions to complex problems.  We are partners of monday.com and are dedicated to providing cutting-edge solutions that streamline business processes and enhance organisational productivity using the monday.com platform. As we continue to grow, we are seeking a talented and experienced Solutions Specialist to join our team and build custom workflow solutions using monday.com.

Job Summary:
We are looking for a highly motivated and skilled Solutions Specialist to join our team. The Solutions Specialist will be responsible for developing custom workflow solutions using monday.com, a leading Work Operating platform. As a Solutions Specialist, you will play a critical role in understanding our clients' organisational workflows, interpreting their needs, and translating them into efficient and effective solutions using monday.com. Your creative problem-solving skills, ability to architect solutions, and understanding of CRM and project management software will be instrumental in driving success.

Responsibilities:

• Collaborate with clients to understand their organisational workflows and business requirements.
• Translate clients' requirements into custom workflow solutions using monday.com.
• Analyse and evaluate existing processes to identify areas for improvement and develop innovative solutions.
• Architect and design workflow structures, integrations, and automations within monday.com.
• Configure monday.com to meet client-specific needs, including creating custom fields, views, and dashboards.
• Provide training and guidance to clients on how to effectively utilise and optimise monday.com.
• Conduct system testing and troubleshooting to ensure optimal performance and functionality.
• Stay up-to-date with the latest features and updates in monday.com and leverage them to enhance solutions.
• Collaborate with cross-functional teams, including developers, project managers, and customer support, to deliver exceptional solutions.
• Support sales initiatives through platform demos.
• Responding to support tickets in a timely manner.

Requirements:

• Experience in developing custom workflow solutions using monday.com will be highly advantageous.
• Strong understanding of CRM and project management software.
• Exceptional problem-solving and critical thinking skills with the ability to analyse complex workflows and propose creative solutions.
• Proficient in translating business requirements into technical solutions.
• Solid understanding of data management, integrations, and automation within monday.com or similar platforms.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with clients and cross-functional teams.
• Detail-oriented with the ability to prioritise tasks and meet project deadlines.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Familiarity with other project management and CRM platforms is a plus.

Unstructured is an equal opportunity employer. We value diversity and inclusion in our workplace. Applicants from all backgrounds are encouraged to apply.

Please note that this job description is intended to provide a general overview of the position and does not encompass every detail of the role. Additional responsibilities, tasks, and duties may be assigned as needed.