If you have a genuine interest in enhancing well-being and a love for all things wellness-related, whether it's through promoting a healthy lifestyle, exploring the latest beauty trends, or helping others feel their best, we have the perfect position for you! We are seeking an Assistant Spa Manager to join the exclusive Langaro Spa, nestled under Lions Head in Camps Bay.
What you will bring:
- Support Daily Operations: Assist the Spa Manager in managing daily operations at the Spa Front Desk and within the Spa Facilities, ensuring smooth administration and coordination of Spa, Salon, Fitness, and Wellness areas.
- Deliver Exceptional Service: Maintain high standards of service delivery, ensuring that all guest interactions are handled with professionalism and care.
- Lead and Train Staff: Oversee staff training and development, fostering a positive team environment that promotes excellence in service.
- Manage Client Relations: Address guest inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Ensure Compliance: Uphold company standards and health regulations within all spa operations.
- Educational Background: Grade 12 or equivalent; qualifications in Somatology (CIDESCO, SAAHSP, and/or ITEC) are advantageous.
- Experience: A minimum of 5 years in the spa or beauty industry with at least 1 year in an assistant managerial or supervisory role.
- Technical Skills: Proficient in Microsoft Office (especially Excel) and familiar with Opera and ESP systems; knowledge of spa management software is a plus.
- Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with guests and team members.
- Leadership Qualities: Ability to lead a team while fostering a collaborative and positive work environment.
- Problem-Solving Abilities: Strong analytical skills to manage conflicts and resolve issues efficiently.
- Attention to Detail: Meticulous approach to maintaining high standards of cleanliness and service quality.
- Customer Service Orientation: A commitment to providing exceptional service that enhances guest satisfaction.
This position offers an incredible opportunity to work in a luxurious setting that values employee growth and wellness. As our Assistant Spa Manager, you will play a key role in enhancing the guest experience while contributing to a serene atmosphere that promotes relaxation and rejuvenation.
