Spec: System Engineer (KZN)

Job description:



Core Description Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects. Ensure reporting and documentation is on par on all aspects of the IT function and in alignment with ITIL standards

Key Deliverables / Primary Functions Acts as the customer facing interface between Customer/Account and 3rd parties
Be first point of escalating for service delivery complaints (all priority levels) with support teams
Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
Manage Due Diligence reports and Proposals for new clients
Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
Active support and maintenance of all Microsoft solutions and infrastructure aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
Create and maintain technical infrastructure standards & procedure.
Evaluate operational compliance and assist in audit reviews.
Participate in technical design and assist in defining thresholds for monitoring and support.
Actively identify any contribute or manage of risk.
Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.

Core Functional Skills & Knowledge Communication Meeting Customer Expectations Microsoft Azure Risk Management Teamwork Core Behavioural Competencies Applying expertise & Technology Culture Match Deciding & Initiating Action Delivering Results & Meeting customer expectations Job Match Leading and supervising Presenting and Communicating information Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Computer Science OR NQF 4: Grade 12 Experience 5 years experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

OR

If the highest qualification is grade 12, 7 years experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

Certifications Enterprise Architecture ITIL Foundation and Practitioners Certification Azure Certification MCSE MCSA Intune and Microsoft products (M365 Enterprise Administrator and/or Azure DevOps Engineer)



Special Requirements / Employment Condition Ability to work extended /long hours as and when required Valid Drivers license Workplace / Physical Requirements Hybrid Remote Worker, KZN based (on client)