Specialised Recoveries Officer- 128997
Based in Sandton, Durban or Cape Town
Job Family
Credit
Career Stream
Credit Recoveries
Leadership Pipeline
Manage Self: Technical
FAIS Affected
Job Purpose
To execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.
Job Responsibilities
- Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
- Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
- Reduce and manage loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
- Maintain client satisfaction by responding to general queries on risk or arrears timeously.
- Contribute to team dynamics by sharing knowledge and ideas.
- Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
- Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
- Prioritise customer accounts by grading all accounts into risk categories and age analysis.
- Minimise potential loss to the bank by implementing the collection process and strategy.
- Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
- Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
- Improve workflow and time management efficiencies by proactive planning and implementing controls and processes.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Contribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
- Ensure delivery of quality service by setting quality assurance standards aligned to business strategy in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels.
- Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.
- Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
- Build trusting working relationships by regular communication, giving constant feedback and supporting others.
- Co-ordinate internal & external stakeholders and present weekly and monthly reports to senior management and various stakeholders.
- Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, device, implement and monitor appropriate solutions.
- Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.
- Ensure compliance with collections and recoveries policies and sub-policies legal foreclosure procedures and mandates by analysing on losses per account.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Essential Qualifications - NQF Level
- Diploma
Certificate: Credit Management and/or
Relevant Bachelor's Degree in Law, Credit, Banking and / or Finance.
Essential Certifications
Preferred Certifications
Minimum Experience Level
3-5 years industry related experience
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Adaptability
- Applied Learning
- Decision Making
- Innovation
- Continuous Improvement
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
