Specialist Advisor: Technical Service Importer

Closing Date 2023/11/01

Reference Number MOT231023-10

Job Title Specialist Advisor: Technical Service Importer

Branch/Department Aftersales

Job Type Classification Permanent

Location - Town / City Johannesburg

Location - Province/Area Gauteng

Location - Country South Africa

Job Description

Purpose

To provide the dealer network with both remote technical assistance and onsite technical support to resolve product/diagnostic concerns. Mantain, update and repair systems, provides advice and guidance on technical issues related to a specific field.

Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

Conduct research and gather data to provide input to operational reporting and decision making processes.

Conduct research to identify new opportunities/technologies which could result in better operational processes.

Define standard operating procedures (SOP's).

Provide expertise to identify and develop solutions to improve quality of processes and services.

Provide specialist advice to enable planning for valueadded process improvements, initiatives and services.

Conduct accident and/or fire investigations.

Investigate and draw up technical bulletins to provide dealer with technical instructions in order to resolve product concerns.

Provide support services for Customer Care and Warranty departments.

Provide the dealer network with both online and onsite technical support.

FINANCE

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.

Monitor and ensure warranty approvals are within scope of budget.

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.

Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.

Assist in the resolution of customer concerns at OEM and dealer level.

PEOPLE

Own and live up to company values.

Participate in forums that positively contributes to knowledge improvement.

Provide advice and support with the management of change and offer operational support where required.

Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.

Qualifications And Experience

Minimum Experience

3 5 years experience in a similar environment

Minimum Qualification

Minimum Requirements

Trade and Occupational Qualifications with NQF Level 06

Industry legislative compliance/ knowledge.

OEM Compliance

Drivers License

Computer Literacy

Skills and Personal Attributes

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

Automotive Technical/ Vocational

Expertise

Compulsory vocational expertise designed to meet specific needs of the business as fundamental

knowledge, skills or experience in the execution of a function essential in decision making, guidance and

direction to lower level occupations.

Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it

becomes a major obstacle to the work environment and critical in relation to customers.

Manage personal work priorities

And Professional Development

The competency reflects on and demonstrates employee accountability towards their own professional

development and sets the environment for corporate social responsibility and the competence essential to

advance corporate citizenship.

Occupational Health And Safety

To provide for the health and safety of persons at work and for the health and safety of persons in

connection with the use of equipment and against hazards to health and safety, arising out of or in

connection with, the activities of persons at work

Technical Learning

Must be able to demonstrate an eagerness and support for learning, especially in own functional area.