BOH Specialist

Area: Emerging Markets

Department: Retail Operations

Subsidiary/country: South Africa

Location: Cape Town

GSMS Grade: P3

Purpose & Overall Relevance For The Organization

• To contribute in maximizing the profitability of the Brand Flagship Store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers:
• To maintaining an effective and organized stockroom and logistical environment
• To executes store operations with particular focus on product flow to and from the store, sales floor and back of house

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures
• Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner
• Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity
• Comply with store policies and procedures to maintain a safe shopping and working environment
• Identify improvement opportunities and communicate suggestions to store management to drive commercial success
• Guide and train selected members of the store team on basic stockroom processes and behaviors
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Key Relationships

• Customers
• Inventory Control Team
• Peers and Supervisor

Knowledge, Skills And Abilities

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
• Deals professionally with difficult situations
• Use retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times and ensuring effective flow of merchandise to the sales floor

Requisite Education and Experience

• Minimum 6-12 months work experience in a sports/fashion customer- and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding
• Intermediate numeracy and literacy and advanced verbal communication skills