The candidate will join the Information Service Desk (ISD) team within the Service Delivery Management department in Information Technology. The candidate will work in a strong motivated team but will be responsible for the activities assigned and will work autonomously on the tasks/projects he/she will be assigned on.
Purpose:
To ensure that user requirements for the business are documented, developed, and delivered on, with specific focus on CRM & Provisioning.
Ensure optimal and efficient performance of the Information Services Desk portfolio using digital support tools, automation, governance, and frameworks deployed within the company.
To assist, where required with governance functions and knowledge sharing.
Your responsibilities will include:
Business Analysis
To perform business & systems analysis and design activities by assessing requirements in terms of feasibility, impact, and cost, thereby assisting to create and compile accurate user requirement artifacts such as use cases, context diagrams, framework artifacts, test cases, operations manuals, etc.
Data analysis, mining and investigation using SQL (Oracle) and or other data inputs such as excel data.
To provide technical input into system definition and design activities and facilitate the delivery of value-added solutions.
To perform business impact analysis & assessment of Product & Services and the impact on the Information Services Desk and supporting the Business.
Research and standard best practices
To research / investigate current industry trends and standards in terms of technologies deployed / planned to be deployed and how that can enhance / optimise systems and realize efficiencies on the team.
Perform reviews on technology processes, systems, and infrastructure with the aim of proactively enhancing the governance and alignment to the associated policies & guiding management on recommendations for closure of findings
Stakeholder management (project management & maintain relationships)
To act as a technical liaison between business and the technical teams and to ensure the required support from all areas to ensure delivery of quality solutions.
To ensure that projects are delivered according to requirements, specified designs and that the technical and business teams are aligned around the same objectives and deliverables.
To ensure that solutions are delivered through the agreed delivery processes and to support the technical teams with the delivery of solutions e.g., facilitation of configuration, testing, rollout coordination
To maintain, re-evaluate, optimise, or automate existing business & system processes.
Reporting
To create reports and feedback to executive and line management
To perform quality assurance across business analysis documentation, vendor documentation, proposals, technical designs, test documentation and operational handover documentation
Provided Support
To create the necessary documentation & training materials as required, and conduct training as needed.
Provide support to Operations teams regarding business queries.
The ideal candidate for this role will have:
Technical / professional qualifications:
3 Year Degree / equivalent Diploma /equivalent Certificate in Information Technology / Business / Programme Management (essential), and
3- 5 Years business analysis / systems analysis experience preferably in a highly complex environment (essential)
2-3 Years Telecommunication Knowledge & Experience Is Essential
ITIL Service Management Foundation is essential
An understanding of Scaled Agile Framework (SAFE) would be beneficial
Core competencies, knowledge, and experience:
Job knowledge:
- Complex business analysis cases
- Group facilitation sessions
- CRM & Provisioning Systems technical environment
- Change control procedures
- Project management fundamentals
- Technology / Industry trends
- Business analysis methods
- Application functionality
- Problem solving skills are essential
- Decision making skills are essential
- Analytical skills are essential
- Computer Applications (MS Office) is essential
- Interpersonal skills are essential
- Presentation skills are essential
- Facilitation skills are essential
- Understanding of ITIL
- SQL & Excel
Analysing
Applying Expertise and Technology
Relating and Networking
Delivering Results and Meeting Customer Expectations
Deciding and Initiating Action
Writing and Reporting
Persuading and Influencing
Adapting and Responding to Change original High Importance
Coping with Pressures and Setbacks original High Importance
Competencies - High Importance:
Achieving Personal Work Goals and Objectives
Working with People
Learning and Researching
Planning and Organising
Presenting and Communicating Information
Adhering to Principles and Values
Competencies - Moderate Importance:
Creating and Innovating
Formulating Strategies and Concepts
Following Instructions and Procedures
Competencies - Baseline Importance:
Leading and Supervising
Entrepreneurial and Commercial Thinking
Closing date for Applications: 29 May 2023
The base location for this role is, Century City, Cape Town.
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
