Marsh is the worlds leading insurance broker and risk adviser. With over 35, 000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76, 000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs.
Marsh South Afrcia is seeking candidates for a Claims Advisory based in the Sandton office:
What can you expect?
- Reporting to Claims Operations, the successful candidate will be involved in claims handling for our clients.
- Maintain quality in all areas of client deliverables, including monitoring delivery and invoicing to ensure client is satisfied.
- Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards; (Client First Principles)
- Independently service clients and manage a portfolio of complex and significant claims and clients
- Receive new claims from clients and/or colleagues - review, process, collect information and notify all appropriate insurers.
- Identify and validate all potentail policies and coverage information; update core claims applications and track the process through to completion of each claim movement or until finalization of the Marsh responsibilities agreed with the client.
- Manage, facilitate and action all subsequent movements or activities, including settlement or payment as appropriate and reporting, through to completion of the claim
- Provide procedural claims guidance and advice to clients
- Build and maintain effective relationships with clients, colleagues, service providers , third parties and insurers
- Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
- Proactively handle ,manage and prioritize tasks and activities to ensure adherence to local ,client service standards ,deliverables and Key Performance Indicators (KPI's)
- Build and maintain effective relationships with clients, colleagues, service providers , third parties and insurers
- Generate claims reports as required, validate, supplement and distribute as necessary
- Attend meetings with clients, insurers or third parties as required
- Legal degree/Diploma or university degree (or equivalent experience) would be advantageous
- Matric required
- Insurance qualification preferable
- FAIS Accreditation preferable
- RE Examination preferable / to be obtained
- Minimum 7 years work experience (Minimum of 5 years Corporate claims: All Lines of claims, General Liability, Construction/Engineering, D&O Liability, Professional Indemnity, Employers Liability, Financial lines Claims experience required)
- Ability to manage complex claims
- Self-insurance, aggregate and captive claims handling knowledge.
- Excellent decision-making skills
- Experience in a client-facing role
- Great communicator, collaborator, influencer.
- Continuous improvement approach
- Think outside of the box and a can-do attitude
- Clear and concise oral and written communication skills
- Strong numerical skills
- Excellent organization skills able to prioritize work and meet deadlines
- Excellent interpersonal skills able to work within a team
- Comfortable and experience working with technology (solutions)
- Proficient in Microsoft Office tools (or equivalent) Outlook, Word and Excel
- Strong problem solving capabilities
