Specialist: Problem & Config Man Com

Structural Information

Job number: 10028840

Job title: Specialist: Problem & Config Man Com

Job grade: S5

Group/ BU: Openserve

Division: Openserve

Span of control: 0-5

Reports to: Senior Management

Core Description

The Configuration Management Specialist establishes and maintains configuration processes. This position communicates these processes, variations, and deviations to the program, and coordinates, submits and maintains technical data and relevant processes. Implements established configuration management disciplines within single or multiple projects to ensure compliance to contract requirements and established procedures.

Job Responsibilities

Schedule conduct and document CM activities such as configuration control board and problem report review meetings
Ensure conformance of delivered software and hardware configuration items (CIs) to statement of work, contract data requirements list, program CM plans, procedures and contractual requirements associated with the CM process
Responsible for CM planning associated with the identification, release and control of SRC products including documents, SW/HW, customer deliverables, etc.
Develop, coordinate, maintain and enforce CM plans, processes and procedures
Responsible for problem management and oversight following ITIL standards.
Responsible for IT Service Management, including IT Contract Administration and Management.

Core Competencies

Core Functional Knowledge/ Skills

Openserve Products; Project Management; Business Management; Emerging products; Research methodology; Openserve network; Openserve Policies/ Procedures & Procedures Business Acumen; Business Plans; Configuration Management; Financial Management; International Quality Standards; IT Strategy & eTOM; ITIL; ITS Policies and Procedures; Project Management; Software Development Life Cycle Methodologies/ Frameworks: Agile, Waterfall;Telkom Policies; Tools Analytical; Conceptual Ability; Cross Functional Teamwork; Conflict Management; Consultation Techniques; Decision Making; Leadership Communication; Negotiation Techniques; Stress Handling Techniques; Report Writing Techniques; Risk Management; Training Techniques

Competencies (Behaviour)

Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches

Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks

Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities

People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people

Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working

Adaptability; Business Orientated; Customer focus; Decisive; Dynamic; Open Mindedness; Initiative; Integrity; Personal Leadership; Proactivity;Quality Aware; Self-Awareness and Self-Management; Team Player; Values Aligned to Telkom's Values (CHART)

Education