The Materials Management Support Services Retail Store helps the Church accomplish its religious mission by providing standard support services of helping customers to make informed product decisions.
Responsibilities
- Directs all store operations for a small store or supports a supervisor 2 where applicable
- Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training
- Provides feedback and coaching to employees
- Helps prepare staff members weekly schedules and assignment of daily tasks
- Greets customers and ascertains customers needs
- Provides high-quality customer service, providing product knowledge to assist customers, and assists in
- Develops understanding of contents and/or properties of all products to adequately serve customers
- Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar
- May provide personal fitting consultation to customers at distribution store
- Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and manages register
- Oversees or assists store supervisor (if applicable) to ensure the store is attractively displayed, well-
- Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is
- Maintains awareness of and helps with the attainment of key performance indicators, including inventory
- May provide back-up support on behalf of store supervisor during absence, or when needed, which may
- May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in
- Requires to work as scheduled and needed (including Saturdays and national/local holidays)
- This job may include a variety of additional MMD Support Services duties of equal or lesser complexity
- Must be an endowed member of the Church of Jesus Christ of Latter-day Saints with a current Temple Recommend.
- Post secondary school education in business, retailing, merchandising or related field, and two years' experience in business, retail, customer service or equivalent combination of education and experience, including managing teams
- Functional understanding of computer applications, including MS Word, MS Excel, MS Outlook, or related programs
- Proficient use of point-of-sale systems and terminology, and ability to troubleshoot basic technical systems and tools
- Excellent interpersonal skills, including written and verbal communication skills
- Ability to lead, delegate, and direct the work of others, and to effectively addressing difficult issues
- Preferred:
- Previous experience leading others in a retail setting. This position operates in a retail environment. To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and lifting up to 20 Kg