Store Leader-Luxury High End Fabric, Furnishing & Finishings

Join the Luxury Interior Dcor Industry in high end home/commercial finishing and furnishing!
We are hiring Store Lead -Midrand Johannesburg
Passionate for design, dcor & exceptional customer service.
Apply with us: BRING your CREATIVITY to LIFE!
Responsible for:
Store and its employees Main purpose of the job:
Ensure consistent implementation and upholding of policies and procedures. Ensure operational compliance and risk mitigation. Drive a motivated and energized store team. Drive sales of the company products through effective stock management, maintaining merchandising standards and overseeing the effective operations of the store.
 Financial Scope: Requires honesty in the handling of cash and finances
Job Level (Grade): Senior
KEY PERFORMANCE AREAS
1.       ACTIVITIES/ TASKS, RESULTS/ OUTCOM. Meet store sales budget 20%
Monthly and quarterly sales targets met
Orders processed according to policy and procedures
Ensure availability of top selling SKUs and fair representation of slow sellers with elimination suggestions on dead stock
Cross selling HAUS to trade clients
Upselling to retail customers
Slow selling products discussed, and promotional activities suggested with manager
Excellent product knowledge demonstrated
Staff trained on new and existing products
Monthly, weekly, and daily targets set
Motivate a culture of selling in-store
2.       Maintain store operations 20% Maintain store standards
  Store policies and procedures and hygiene standards adhered to and enforced with the team
Store brand, image, displays and display windows merchandised according to company standards and guidelines (style Guide, merchandising standards and showroom check list) within agreed timeframes
 Store stock and products stored according to standards
Products correctly tagged, labelled and priced
New products & promotions highlighted as per the style guide
Action taken to manage old, slow moving or damaged stock
Incoming calls answered within three rings and with the appropriate greeting
Equipment maintenance managed
Store opening and lock ups are completed daily according to checklist
Enforce and uphold OHSA (Occupational Health and Safety Administration) compliance JOB
3.       Deliver customer satisfaction 20% Build productive relationships with customers (including customers of sales consultants)
Professional and prompt client service delivered
Advice provided on the appropriate selection, price and care of products and all products promoted
Excellent product knowledge demonstrated and upheld with team
New products, specials and promotions highlighted as per the style guide
Record kept of client profiles (including needs and requests)
Client needs identified, and advice provided on the appropriate selection, price and care of products and additional products promoted
Client feedback, comments and requests provided to management, procurement, and Companys Operations Manager
Contact maintained with client list and clients invited to view new ranges
Back-order lists and credits managed, and progress of backorders monitored, followed up on and regular updates communicated to clients
Appro policy followed
Drive exceptional client experience with the team Handle complaints and queries (client & sales consultants)
All enquiries responded to courteously with accurate information supplied Stock checks, price checks (retail vs. trade) and reservation requests responded to accurately on the same day
Feedback on queries and delivery dates provided
Issues and queries dealt with promptly and courteously
Complaints processed and responded to in line with guidelines and policies JOB DESCRIPTION
4.       Stock 20% Product allocations and stock levels managed
Data integrity upheld: On hand quantities are correct and maintained
Minimum stock levels maintained on optimal ranges
Weekly stock requests placed according to policy
Additional products stored according to stockroom standards
Obsolete and redundant stock removed according to instructions
Damaged stock reported, and documentation completed
Stock writes off managed according to set targets
Regular stock counts and stock takes completed accurately
Weekly reports and counts submitted per deadlines as required
Stock variances investigated, reported and explained
Stock loss prevention, action plans developed & implemented in conjunction with Companys Operations Manager
Appro policy followed
Clients invoiced for appros outstanding for longer than a month
All stock movement completed on the day, no stock to leave store without being processed through the system
Process of all stock movements transacted accurately and enforced with team Consignment deliveries
Consignment deliveries received, checked and shortages noted on the waybill and reported
Invoices and waybills accurately filed
Clients contacted to collect when orders arrive, and reminders sent as necessary
Weekly consignment list is submitted to stock planning
Correct order issued to clients on collection and POD document signed
Credits processed and stock returned to the warehouse according to policy
Additional products are sorted, booked in and packed out on arrival without delay
Support team 10% Support team
Queries from the sales consultants and their clients dealt with promptly and courteously
  Ensure trade customers are supported
Companys product knowledge communicated to Company and sales team
To work a minimum of 1 day per month in Companys showroom
5.       Finance- Support payment process
Account queries resolved before sale is processed
Payments followed up and payment queries resolved with Finance
Accurate invoicing and payment procedures followed (Account, PIA trade & retail customers)
POS system, cash up and credits completed and processes according to policy and procedures
Cash is banked and correctly allocated to invoices
Companys daily admin and banking checked and signed off
Reconcile invoices and credits daily
Weekly sign off on RMS reports (petty cash, discounts, refunds, transaction voids, authorizations, audit trail, banking and cash up)
Accurate invoicing and payment procedures followed (Account, PIA trade & retail customers)
Credits processed according to policy Invoices, credits and cash ups accurately filed
6.       General 5% Ad hoc as per role and business requirements
Brand and image reflected as per company standards
Policies and procedures are adhered to, and companys interests represented
All business activities supported
Reports and feedback provided as required according to deadlines
Positive and stable team environment maintained
Confidentiality in all staff, client and business information maintained
Ethical and professional personal conduct and etiquette maintained