Reporting to the Regional Manager, the incumbent will be responsible for planning and coordinating the operations of the Store, overseeing the selling of products to customers and ensuring service excellence is achieved.
Education, Experience And Competencies Required
- Matric
- 3 - 5 years experience in Furniture Retail environment, 2 of which must be in a Managerial/Supervisory role
- Industrial Relations experience
- Planning, organizational and time management ability
- Good Leadership skills
- Good communication skills
- Good knowledge of Sales Techniques
- Computer literate
- Accuracy and attention to detail
- Take direct responsibility for the profitability of the store by ensuring the set targets are met
- Ensure staff are taught correct sales procedure and have a good knowledge of the product
- Maintain a high level of customer service
- Assist customers and provide information
- Ensure complaints from customers are resolved quickly
- Inform staff of new lines and any changes to the prices
- Manage staff rosters
- Coordinate and conduct stock takes
- Keep and analyze records of sales figures and financial transactions, inclusive of filing
- Implement and oversee security procedures
- Manage staff when necessary
