Well-Established international brand in the footwear industry is looking to employ someone in the role of Store Manager, to join their dynamic team.
The successful candidate will be leading the merchandising and sales in the Store according to the purpose, vision and values whilst managing inventory, day to day store operations, shrinkage and the overall in store customer experience.
Company Values
- We commit to the wellbeing of our team
- We work with a positive attitude
- We believe in our team
Sales
- Maximise Sales by driving conversion
- Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
- Focus the team on cross & up selling
- Create relationships with podiatrists, running clubs & gyms in the area to generate sales
- Grow Rewards program data base
- Ensure all customer orders are accurately processed with one working day
- Achieve gross margin targets
- Build a team environment through daily team meetings. Allocate tasks.
- Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
- Drive conversion through traffic analysis & rostering
- Master feedback process & provide monthly feedback to all team members
- Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
- Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
- Follow up with all customers queries or requests within 24 hours always
- Execute the months Mystery Shopping action items
- Manage the induction process
- Complete rosters and adhere to the staffing template
- Ensure all staff wear lanyards & the correct uniform/tech apparel
- Minimise shrinkage & maintain accurate stock records in the POS system
- Complete quarterly stock counts
- Execute mark downs as directed
- Run daily negative stock report and request relevant adjustments
- Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
- Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
- Run & action the daily inventory reports
- Review the store sell through report. Remerchandise or adjust replenishment levels as required
- Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
- Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
- Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
- Complete OTB process weekly and order the relevant product to optimise stock levels
- Maintain inventory at target levels for all categories & price points every week
- Minimise shrinkage & maintain accurate stock records in the POS system
- Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system.
- Ensure VM and windows comply with Store standards
- Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
- Open and close the store
- Reconcile cash to end of day tender report & complete & sign the end of day banking book
- Complete month end Stock Receipt report and Sales reports
- Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
- Ensure compliance with the operational health and safety policy.
- Prepare month end reports
- Complete Return to Supplier report
- Prepare sales report with budget variance explanations
- Grade 12 or Equivalent
- 2 years experience in a similar capacity
- Willing to work shifts
- Valid Drivers Licence
- Own Vehicle advantageous
- Working experience within the retail
- Proven sales ability
- Customer service
- Excellent negotiation and communication skills
- Highly organized and deadline driven
- High attention to detail
- Adaptable
- Effective team management
- You get to work for a rapidly expanding distributor with aspirational brands
- Pension Fund
- Medical aid with Gap cover
- Staff Allocation (R10 000 Retail Value per annum).
- Staff discount (50% off for you and your family across all the brands within the group)
- Healthy Lunch subsidy
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
- The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
