- Provide guidance, supervision and set an example for the team
- Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
- Ensure store is staffed according to agreed staffing schedules based on business requirements
- Create a welcoming, inspirational, and personalised experience for all customers
- Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
- Ensure visual merchandising standards create a beautiful store experience
- Maintain a clean, neat, and tidy and fully replenished sales floor
- Ensure stock levels, stock losses and shrinkage are effectively managed
- Ensure all products are correctly priced with relevant Price stickers and /or signage
- Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
- Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
- Ensure all store standards and operations policies and procedures are adhered to
- Effective execution of all operational activities within the store
- A matric, grade 12 or equivalent certificate
- A minimum of two years experience supervising a small team in a retail store
- A passion for cosmetics, retail, and customer service
- Knowledge of beauty and skincare products
- Strong customer service orientation
- A strong work ethic and hands-on attitude
- Sound leadership skills
- Ability to work a flexible schedule to meet operational needs
- Ability to schedule staff rota and manage attendance Ability to plan and prioritize tasks
- Basic proficiency with email and Excel
- Good communication skills
- Ability to remain calm and pleasant in pressurised situations
- Ability to stand for long periods of time
- Ability to demonstrate and promote products
- Ability to create a buzz in your store that will motivate your team and encourage customers to come back and purchase more
