Apparel Store Team Lead

The purpose of the Team Leader role is to manage and build the new apparel brand, drive an outstanding service culture, oversee store standards, operational excellence, and develop service, sales, and stock strategies alongside the team. The role supports the Store Manager in all facets of the store operations and takes full accountability of the store during scheduled shifts and/or in the absence of the Store Manager.

The role oversees and supports a team comprising Sales Consultants and Associates who offer helpful, and accurate product information, instore customer support and ultimately work together to deliver a convincing and competitive experience as ambassadors of the brand.

Key Responsibilities Include

• Stock management and merchandising plans
• Manages loss prevention and related mitigations
• Encourages the achievement of sales targets, and focusses efforts on return customer traffic to the store as a key indicator of success.