Strategic Cyber Engineer, Delivery

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8, 400 customers from the worlds most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The companys European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2, 400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazines Most Influential Companies for 2021 and one of Fast Companys Most Innovative AI Companies in 2022. For more information on our cutting-edge technology, visit darktrace.com.

This is a key technical role for Darktrace, working closely with our Strategic clients, account managers and other technical teams to ensure the successful implementation of the Darktrace System. This technical account manager type role would suit someone with strong project management skills to lead projects with multiple stakeholders and experience with complex architectures to guide customers through deployments.

Key Duties & Responsibilities:

• Partner with the Key Account team the lead the implementation of the Darktrace solution in customers environments
• Track and manage the rollout of the solution for new customer, providing feedback to the wider Account Team
• Provide expertise and troubleshooting relating to on-prem and cloud network traffic for customers
• Be a technical account manager and act as a technical liaison between customers, partners, and customer success teams
• Design and build custom client integrations and define solution architectures

Qualifications & Experience:

• Experience as a network engineer or solutions architect working in multiple environments including cloud, email, on-prem, SaaS (essential)
• Experience working with strategic companies or large, complex networks (essential)
• Advanced network troubleshooting experience for both on-prem networks and cloud (essential)
• Strong customer service skills ideally in a customer facing role (essential)
• Experience in technical project management and strong time management skills (essential)
• Willingness to travel as needed to meet clients (essential)