The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go PayGo solar energy for off-grid homes, we have grown into one of the most advanced connected asset nancing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Want to know more about M-KOPA? Click this link: About M-KOPA
We are looking for a Strategy Manager to join our Customer Department.
The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Strategy Manager, you will work closely with the Chief Customer Officer to provide analytical support and strategic insights to maximize customer experience, satisfaction, success, and lifetime value. You will also help define and disseminate the companys overall strategy.
This position will report to Chief Customer Officer and can be based in any of M-KOPAs countries of operations: Kenya, Uganda, Nigeria, and Ghana. You will also need to travel as needed to other markets of operations to engage with our customers and in-country teams.
To achieve this, youll be expected to:
- Work closely with the Chief Customer Officer to drive company strategy and planning cycles
- Lead the companys Voice of the Customer program
- Manage cross-functional projects to improve the customer and agent experience
- Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs
- Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools developed to improve our customer experience
- Support M-KOPAs solar portfolio strategy, including market and economic analysis, partner landscaping, competitor benchmarking, business model development, and supporting pilots and product introductions
- Identify and scope opportunities for operational process, efficiency, and performance improvements within the customer department
- Are passionate about our mission of making everyday essentials accessible to everyone
- Are excited to be a champion for our customers in everything you do
- Have 5+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles
- Are strong analytically, have significant experience building models in Excel, and make data-driven decisions well
- Have experience solving open-ended strategic business problems, from identifying the problem that needs to be solved through developing actionable recommendations for business stakeholders and driving implementation
- Have strong project management and organizational skills
- Are a collaborator and have a low ego
- Love fast-moving environments with a sense of urgency to get the job done
- Have emerging markets experience (particularly in East or West Africa)
- Have a bachelors degree or equivalent experience
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for recruitment fees, processing fees, interview fees, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
