Meaning of Eduvos
The word Eduvos comes from the concept of your education. The Edu part of Eduvos talks about education and taking custodianship and responsibility. The Vos part of Eduvos talks about you, yourself, and your best self. The combination of Edu and Vos talks about taking responsibility for your education and making the best choice for yourself. Your education is your future.
Scope and scale
Eduvos is one of South Africas largest independent private higher education institutions with 12 campuses across the country and many international students. Eduvos offers 21 degrees in humanities, arts, business, science, and law. To support the learning ladder of people seeking to enter degrees we also offer Higher Certificate and Pre-degree programmes that enable access to degree programmes.
Eduvos educational philosophy
Our educators believe in building skills for the future and enabling students to take up careers in a volatile, uncertain, chaotic, and ambiguous world. Our education is designed to create a deep understanding of an area, supporting skills development through practical application, and challenging thinking to allow for adaptation to new possibilities.
The Position:
To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.
Minimum qualification:
Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communication
Experience:
Two years customer services experience preferably as a student advisor in higher education or professional development environment
Responsibilities:
As the Student Affairs Advisor you will be primarily responsible for the following:
- Facilitate the implementation of the end-to-end enrolment and onboarding process
- Manage handover and transition from new business
- Induction and orientation support including access to systems
- Contract management
- Student and sponsor queries
- Student engagement and customer relationship management (CRM) first contact of all assigned students
- Ongoing query resolution (1st level issues resolution / problem solve)
- Scheduled engagements (formalised check-ins)
- Student Affairs - Student representative council (SRC) and class representatives
- Facilitate on-campus election process
- Facilitate development and implementation of operational plans and budgets
- Implementation of on-campus student activities, events, clubs and societies
- Safeguarding incident report and response facilitation
- Student wellness awareness and referral
Customer facing professional skills
Behavioural competencies:
- Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
- Constructive teamwork Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
- Relations and networking Builds a useful network of contacts and relationships and utilise it to achieve objectives.
- Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
- Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
- Analysis and judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
- Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Steadiness (emotional tenacity) Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.
- The Applicant is advised that any Personal Information requested throughout the recruitment process will only be used by Eduvos (Pty) Ltd (Eduvos) for the purposes of recruiting and assessing the Applicant for the position applied for at Eduvos. For more information, please refer to Eduvoss privacy policy (https://www.eduvos.com/privacy-policy/).
- By Providing Eduvos (Pty) Ltd (Eduvos) with the Personal Information requested throughout this recruitment process, the Applicant will be deemed to have provided his/her consent and authorisation (required by the Protection of Personal Information Act, 4 of 2013) to Eduvos for the purposes of recruitment (as more fully set out above).
