Student Journey Officer Customer Service Consultant (JB4148)

Student Journey Officer/Customer Service Consultant (JB4148)

The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.

Educational requirements:

Duties and Responsibilities:
Administration of the student onboarding process. From application to registration, enrolment and orientation
Academic department administration student records, academic reports and certification/graduation
Student success and retention including student query management and resolution
Programme facilitation, including assessment administration, materials, textbooks and resources
Student and lecturer surveys and feedback per programme
General administrative tasks