Student Relationship Manager (JB536)
Braamfontein
Market Related
Manage, plan, and monitor quality support services towards excellent service delivery to students, potential students and staff
Educational Requirements for the Student Support Manager:
B Degree
5-8 years’ experience
Previous experience within a similar role
Previous managerial experience
Previous customer support service experience
Knowledge of CRM
Duties and Responsibilities of the Student Support Manager:
Manage student queries in general and ensure that the relationships between the College and its students is professional
Ensure that all student queries are finalized satisfactorily
Keep record of student queries and the outcome thereof
Manage the CRM system to ensure that all issues/queries/complaints are received, transferred, and finalized.
Manage and control student support services budget
Manage and develop departmental staff
Participate in management structure to ensure strict compliance to HEQC/CHE/DoE policies and requirements
Arrangement of meetings
Attend meetings and workshops
Self-development
Daily and weekly management meetings
Monthly reporting and quarterly reporting
Manage staff training
Please email CV to recruit@itkontak.co.za and quote JB536 in the subject line
