Student Support Service Consultant JB1236
Market Related
Grade 12
Resolve student queries promptly and efficiently each day to ensure that the relationship between the college and its students is professional, helpful and service-orientated.
Timeously contact and act as liaison between each student and the relevant stakeholder(s) and department(s) to ensure student enquiries are resolved and that the communication loop on the query is closed with the student
Using collaborate system (Bitrix24) daily to process student queries by accurately interpreting and acting on information for improving customer satisfaction levels
Assist other support staff and the student support manager within the department with quick resolution of each student query
Administration duties as requested by Senior Manager
Response to help desk queries and assist with special projects when required by management
Please email CV to recruit@itkontak.co.za and quote JB1236 in the subject line
