Posted on: 17 November 2023
ID 892634

SUB Product Owner- IT Service Desk Control Centre

Join Our Team as a Sub-Product Owner - IT Service Desk Control Centre (Advanced) Essential Skills Requirements:
  • ITSM (IT Service Management)
  • IT Operations Frameworks (e.g., ITIL)
  • IT Service Delivery Management
  • Project Management
  • DevOps
  • Agile Methodology
  • JIRA & Confluence
  • Service Desk Methodology
  • Team Management and Steering for SLA and KPIs
  • Technical Experience with Data and Analytics (e.g., QlikView)
  • Office 365
Advantageous Skills Requirements
  • Information Technology Qualification (Advantageous, but not a pre-requisite)
Qualifications/Experience
  • Two years of IT-related working experience in a service desk or control center environment
Role And Responsibilities

As a Sub-Product Owner, you will:
  • Steer and govern BMW IT Service Desk initiatives and projects
  • Manage service delivery providers to ensure a stable and sustainable level of first-level IT support
  • Drive transformation within the IT Service Desk, incorporating new technologies and refined processes
  • Collaborate with department leads, process owners, business partners, and application owners to ensure accurate first-level IT support
What We Offer:
  • Cutting-edge global IT system landscape and processes
  • Flexible working of 1960 hours in a 12-month period
  • High Work-Life balance
  • Remote/On-site work location flexibility
  • Affordable client branded vehicle promotions (buying or leasing options available, terms and conditions apply)
  • Highly motivating, energetic, and fast-paced working environment
  • Modern, state-of-the-art offices
  • Dynamic Global Team collaboration
  • Application of the Agile Working Model Methodology
If you're ready to take on a pivotal role in shaping the future of IT Service Desk operations, apply now and become part of our innovative and dynamic team!
Occupation:
Management, human resources jobs


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