Supervisor, Accounts Receivable

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Kempton Park

Job Posting Title: Supervisor, Accounts Receivable

Time Type: Full Time

MAIN PURPOSE OF THE ROLE

Leading the Accounts Receivable Collections team in Mozambique, Angola, Zambia and Botswana to deliver a reliable and high quality service to Customers (both internal & external) while continuously driving unit costs down. Develop and drive the department as per the scope of the SSC. The supervisor has the overall responsibility for the performance of all AR activities performed in country and the SSC for the Accounts Receivable Department. Ensure the execution and improvement of processes assigned to the department, aiming to achieve the strategic objectives assigned to the department. Responsible for the providing timely and accurate recording of transaction for all countries and complying with DSV financial policies & standard processes.

This role will involve a large amount of Customer contact (Both internal with local Business Partners and/or staff in Operations or external clients) so excellent interpersonal skills and a strong Customer focused approach are required, along with positive and professional attitude to tasks allocated, and effectively applies their knowledge and experience.

To improve overall Net working capital.

Job-related Requirements:

• 1st or 2nd Language Portuguese (Compulsory)
• Full Understanding of the end-to-end business processes underlying the accounts receivable function.
• Must have good presentation skills
• 2 5 years Accounts Receivable exposure

Other requirements:

• Process Driven
• Must take ownership of responsibilities, processes, situations and resources
• Must be able to drive correct behavior and organizational compliance
• Proven problem-solving skills with the ability to Identify root causes
• Effectively apply the process of elimination
• Take appropriate steps for short term resolution
• Offer effective Medium to long-term skills
• Excellent communication skills (written and verbal)
• Must be able to communicate effectively and with diplomacy
• Must have good reporting writing skills
• Strong Financial Background
• Understand & explain accounting principles and concepts
• Solid reconciliation skills
• Motivation and Commitment
• Self-motivated and able to use initiative
• Ability to work under pressure, with tight deadlines
• Must be a team player, willing to get involved to achiever overall team goals

Tertiary Qualification(s) - Advantage

• Completed or currently studying B.Com Accounting or Bcom or Financial Accounting degree/diploma or Credit Management 3
• Financial accounting qualifications will be considered

Computer Literacy Level - Above average

• MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills

• Above average computer literacy
• Solid experience on MS Office Software (Outlook, Excel, Word)
• Working experience on an ERP System (SAP, and CargoWise1 preferred)

Electives

• Works with their team in a hands on manner
• Working experience within the freight forwarding / Logistics industry
• Shared Services and/or multinational Accounts Receivable environment Experiences is an asset and/or integration experience
• Internal customer focused identifies and demonstrates sensitivity to and understanding of customer needs without sacrificing process and technology standardization goals.
• Point of escalation for customers or country or finance management for business unit.
• Ability to work long hours when necessary and flexible to adapt to deadlines.
• Proven ability to guide teams and creatively dig into issues
• Strong People Management skills and IR related experience
• Ability to address Senior Level Management with concise information
• Strong knowledge of logistics business, practical experience
• Strong orientation for fast-paced high productivity metric driven environment ensuring that the AR function meets its agreed SLA targets relating to the AR process and Credit Risk Policies
• Studying towards a financial diploma / degree

Duties & Responsibilities

• Essential Duties: Responsible for the overall Cash Collection
• Full understanding of the end-to-end business processes underlying R2R in a freight forwarding / Logistics environment
• Ensure that the AR department provides quality service to both internal & external Customers
• Ensure team meets overall KPis set.
• Ensure good relationships are built and maintained with all relevant parties. This includes fellow colleagues, Account managers, Sales representatives, Business Partners & External clients.
• Create and maintain relationships with the BU are which creates the opportunity to understand and influence the environment.
• Create and maintain good working relationships with other finance departments and operations
• Manage the full collections process in a freight forwarding / logistics environment including Collection of cash, Cash forecasting, client account reconciliations and query handling, Client limit maintenance, accounts analysis & reporting, solving AR issues
• Ensure compliance with all finance policies, including Credit Risk Policy and Debtors insurance policy.
• Manage the teams performance of the process
• Ensure adequate & accurate visibility is provided timeously to decision makers.
• Manage Service Levels and drive the development of plans for improvements
• Identify changes to long term resource needs and implement actions
• Ensure implementation and compliance of policies and procedures.
• Coach, lead/direct and motivate direct reports.
• Ensure adequate staffing of teams in accordance with budget and workload.
• Determine and adjust team and individual objectives
• Optimize the organization and decide on resources allocation (i.e. job rotation)
• Lead the month-end closing process and comply to month-end reporting deadlines.
• Assist in the design of new AR processes and automation requirements
• Drive transformational change in the AR processes
• Follow full HR & IR processes on performance management

Additional Job Information

• Perform other duties as assigned by department manager
• Impeccable ethics
• Team player
• Attention to detail
• Well-presented and Professional in conduct
• Level headed
• Punctual
• Structured communication skills
• Strong orientation towards meeting tight deadlines (i.e. month/quarter/year-end) and high productivity associated with a metrics driven environment ensuring that the AR function meets the agreed SLA targets relating to AR/collection processes
• The role will require a person with a strong track record in effective people management and teamwork.
• Excellent interpersonal skills will be key to this role to establish and maintain effective working relationships with local and international management and Customers and to deliver high quality AR services

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSVs Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.