Supervisor: Installation

Title

Supervisor: Installation

Job Description

Effectively supervising allocated technical team, to deliver installation/repairs in accordance with customers agreed SLAs and SOPs and institute action to rectify non-compliance
Ensure techs are made aware of required client specific requirements and assist in documenting these requirements.
Ensure techs continually meet the agreed targets of set out.
Effectively executing technical evaluations on both fitments/repair quality, competence and compilation of appropriate evaluation reports.
Carry out at least 2 assessments per tech every 6 months.
Continuous improvements of processes, solving problems, and integration solutions.
Effective on boarding and management of new and existing customers.
Ensure optimal allocation, utilization and cooperation with planning and scheduling dept. and address poor efficiencies.
Ensuring workshops, fleet and equipment comply to health and safety standards.
Timeous and accurate compilation of weekly and month productivity and technical reports.
Effective resolution of technical and client queries and escalations in accordance with business parameters.
Effective support to the planning and scheduling teams.
Manage services provided to customers by allocated team members ensuring professional interaction at all times and adherence to relevant SOP, SLA.
Providing comprehensive feedback and resolutions to all parties in agreed time lines.