MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- RE 5 would be advantageous
- FAIS would be advantageous.
- Minimum of 2 years experience in the short-term insurance industry preferably in a supervision monitoring role
- Minimum of 2 years experience in an administrative role
- Conduct regular audits on employees to ensure compliance with internal and regulatory standards.
- Ensure clear and effective communication channels are maintained with stakeholders.
- Track and report on the implementation of corrective action to be taken.
- Verify and audit relevant coaching to be provided to employees.
- Monitor and ensure compliance with all relevant short-term insurance legislation and regulatory compliance.
- Identify opportunities for improving supervision and monitoring processes.
- Maintain accurate and up-to-date records of audits, feedback and corrective actions.
- Monitor trends and identify potential risks.
- Above average computer literacy in MS Word and Excel
- Above average numeric skills
- Analytical
- Must have knowledge and understanding of short-term insurance legislation and requirements
- Must be highly proficient with administrative tasks and coordination within an insurance environment
- Excellent verbal and written communication skills
- Attention to detail
- Self-motivated
- Problem solving skills and solution oriented
- Flexible
- Commitment to personal and team goals
- Professional
- Presentable
- Ability to apply business rules and processes
Call monitoring and assessments and leads support activities(i.e. campaigns)
Documents feedback for coaching and developing agents
Process management and standards alignment
Leads queries, investigations and complaints
Personal Attributes
Communicates effectively - Contributing dependently
Plans and aligns - Contributing dependently
Self-development - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Deadline to apply: 12 July 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
