We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
You will report to the Order Fulfilment Manager:
Your responsibilities will include:
- Monitoring the TDT hub and 3PL performance by performing daily inspections
- Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
- Recommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceeded
- Being point of contact for Customer Service, TDT delivery hubs and 3PL's, ensuring query resolution
- Report generation, so that hubs, the hubs' franchisees and couriers are aware of their current performance
- Data capturing into the respective systems to ensure business and customers are up to date with deliveries
- Quality control of data
- Other duties and tasks as assigned
- Ability to read and write in English and interpret written instructions
- Confidence in sharing information and providing feedback
- Solid communication
- Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
- Basic math skills and sound mathematical reasoning
- Must have an organised approach to task completion and great attention to detail
- Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
- Able to communicate with all levels of management
- Strong organisation skills
- Demonstrated ability to effectively complete work records with strong attention to detail.
- Ability to read and interpret data and draw valid conclusions
- Ability to work in a fast-paced environment
- Must be able to work weekends and overtime as required
- Matric (Grade 12)
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference
