Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And were insanely dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.
Responsibilities Include
- Develop a deep understanding of both the functional and technical aspects of the Occupier product suite
- Thoroughly test client issues to recreate and assist in determining root cause
- Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
- Actively monitor issues to ensure they are resolved within clients Service Level Agreements
- Attend client status meetings to review open issues
- Effectively and proactively manage client expectations
- Foster positive relationships with clients to ensure client retention
- Clearly document issue resolutions and confirm client understanding for closure of support cases
- Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
- Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
- Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
- Approach all circumstances and interactions in a professional manner
- Adhere to all internal policies and procedures as required by the Information Security Management Team
- BA/BS in Business or Computer Science or equivalent experience
- Proven experience in researching and resolving client issues (2 years +)
- Software testing and troubleshooting experience
- Flexibility and passion for delivering outstanding service
- Interpersonal skills coupled with the ability to work across departmental boundaries
- Excellent written and oral communication skills
- Excellent analytical skills
- Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
- Professional image and appearance
- Must be fluent in English
- Knowledge of SQL and relational database structure
- Technically proficient
- Real estate, facility management, or capital/project management knowledge and experience
We want our teams to love working here, so weve created some incredible perks for you to enjoy:
- We want our staff to love working here, and so weve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
- Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Have confidence in your health with our offered Medical Aid Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
- Further your professional development with our Tuition Reimbursement Schemes
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Amazing growth takes amazing employees. Are you up to the challenge?
We know theconfidence gapand imposter syndromecan get in the way of meeting remarkable candidates, so please dont hesitate to apply wed love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
