Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
What will you do?
Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Deals with more complex queries, which often entail amendments to payments made. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.
What will make you successful in this role?
Job purpose
To be responsible for client contact (telephonic, e-mail and walk-in) with regards to pre-retirement events. The focus of the role will be to assist members of our retirement funds with information and support on administrative events as a result of the implementation of the Revenue Laws Amendment Bill, also knows as the Two-Pots Retirement system. This is a 9-month contract with the option to work from home after the first 6 months.
Key outcomes
The following outcomes will be expected to be achieved by the Retirement Fund Support Consultant:
- Ensuring that the highest level of client service is provided to all fund members and clients (internal, IFAs and investors)
- Assisting clients with investment administration enquiries
- Providing benefit counselling where applicable
- Providing investment and product information to IFAs and fund members
- Matric / Grade 12
- A relevant financial degree / qualification advantageous
- Previous experience in Employee Benefits or a Retirement Fund environment will be to your advantage
- Exceptional communication skills in English Written and Verbal
- Client focused
- Collaborates
- Drive Results
- Cultivate Innovation
- Be Resilient
- Problem solving skills
- Adaptability
- Communication skills Written and Verbal (English)
- Positive, enthusiastic attitude
- Teamwork
- Ability to thrive under pressure
- Honesty, integrity and respect
- Ability to adapt to change
Degree or Diploma or Grade 12 with 3 to 5 years related experience.
Knowledge And Skills
Customer Service
Administration
Quality, compliance and accreditation
Team Support
Personal Attributes
Communicates effectively - Contributing independently
Action orientated - Contributing independently
Situational adaptability - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
