Specialist: Telecoms Support Services

Role Purpose

Provide operational support to USSD, INS, LBS and MyVodacom environment.

Provide input to solution architecture, strategy and design for the USSD, INS, MyVodacom, LBS environments.

Provide input into product development and support of Telecoms Support Services.

Ensure business continuity is in place for Telecoms Support Services.

Capacity management and planning on USSD, INS, LBS and MyVodacom environment

Your Responsibilities Will Include

Routine system preventative and corrective maintenance on USSD, INS, MyVodacom, LBS applications.

Procedures are to be reviewed and amended on an on-going basis, looking for more optimal ways of carrying out the system/application checks.

Provide high level support to customer care regarding customer queries.

Focus on system, application and database administration and optimisation. This includes all possible tasks required on supported systems. Assistance can be obtained from vendors with the aim of carrying out those tasks going forward.

Monitor and manage Telecoms Support Services availability of 99, 98%. This includes proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy and improved means of restoring service when interruptions to service are experienced.

High level and operational support.

Event, Incident, Problem, Change, Configuration and Continual Service Improvement management.

System Security and Backup Administration

Risk management, capacity management and planning on USSD, INS, LBS and MyVodacom environment.

Compilation of operational manuals, and statistical and fault reporting on all systems.

Management of supplier/vendor trouble tickets.

SOX Compliancy and administration on supported systems

System security patching and Backup Administration.

Co-ordinate and facilitate meetings.

Follow ISO Quality Assurance Procedures.

Implement and maintain BCP, Disaster/Recovery processes and procedures.

Maintain technical library and documentation.

Compiling and distribution of job orders as per change management procedures.

Liaising with BSG, WASPs, ASOC, Suppliers/Vendors and other divisions within Vodacom on a daily basis.

Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services. This includes high involvement in design, testing, implementation and comprehensive monitoring once new systems and services are implemented.

Ensuring systems and applications are performing optimally. This includes collecting data, analysis and executing required actions.

Constantly look at ways of being proactive to issues that occur on system and application level.

Health & Safety Considerations.

The Ideal Candidate For This Role Will Have

Technical / professional qualifications:

3-year National Diploma or Degree in Engineering or Computer Science. BSC/B-Tech degree preferable.

3-5 years Telecommunications experience

Core Competencies, Knowledge, And Experience

Analytical thinking

Problem solving

Interpersonal skills

Learning and Researching

Relating and Networking

Persuading and Influencing

Creating and Innovating

Delivering results and meeting customer expectations

Technical writing

Presentation and communication skills

Adapting and responding to change

Coping with pressures and setbacks

Time management

System architecture

Job Knowledge

GSM network - intermediate to advanced

Telecommunication Industry - advanced

Operating systems UNIX, Linux, Windows - advanced

Database administration Oracle, MySQL - intermediate

USSD, INS, LBS Technologies - advanced

Business Ethics - advanced

Engineering Standards -advanced

Business Processes - advanced

Experience

3-5 years Telecommunications experience and in a support/operations environment.

3-5 years advanced experience on Java based applications and UNIX related systems and applications.

Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel and MS Power Point.

Advanced Experience in UNIX, UNIX ADMIN, and TCP/IP.

Advanced Experience in Database admin on MySQL

Special Requirements

Rotational afterhours standby duties and overtime.

Must be willing to travel.

Must be in possession of a valid drivers license.

Must be willing to work across INTSS departments.

Must be willing to work irregular hours.

Must be willing to take management delegation when required.

Must be willing to take polygraph test for NIA clearance.

Closing date for Applications: 12 May 2023

The base location for this role is, Midrand, Vodacom Campus

The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.