Minimum Requirements:
- Experience
- Minimum 3 years of desktop support experience (Microsoft Windows)
- Technical Skills
- Proficiency in Edge and Chrome browsers
- General printer and peripheral skills and knowledge
- Excellent troubleshooting skills
- Communication Skills
- Good communicator with stakeholders (onsite store staff, Team Leader, IT vendor, WFS IT team/Project war room)
- Tasks
- Technical resources needed for:
- New printer rollout (Zebra)
- Originations platform upgrade (browser-based)
- Implementation of new signature pad process
- Vehicle
- Own, reliable vehicle preferred
- Ability to use Uber (with reimbursement claim)
- On-Site Presence
- Must be able to be on-site at one or more stores per day
- Petrol/Uber reimbursement included in the proposal
- Equipment
- WFS will issue a laptop with email and Teams functionality
- 4G/LTE SIM card provided
- Perform asset audit/stock count
- Assist with issues post-new printer installation (our support vendor will perform the actual printer installation)
- Assist the store in switching over to the web-based Fico Origination platform (be the ears and eyes on the ground and provide feedback/escalate to the remote war site room that will run for the duration of the rollout)
- Assist in switching over to the new signature pad process (PDF, local software, drivers) existing Wacom signature pads will not be changed, just the software
- Troubleshoot computer issues related to the printing of store/credit cards
- Troubleshoot issues related to signature pads
- Guidance/instructions will be provided by the WFS IT team; specific knowledge of the card printer, Origination platform, and signature pads is not required
