SUPPORT TECHNICIAN-DURBAN

MAIN JOB FUNCTION: • Site support for the Richards Bay Desktop systems including printers, projectors and VC systems. • Site support for Richards Bay Windows XP, Windows 7, Windows 10, Office 2007 and related desktop software. • Ensure that all the documentation and procedures concerning systems ownership are updated and followed. • Ensure that daily/weekly/monthly tasks are followed as per the detailed checklists. . • Liaise with outside vendors ensuring minimum downtime to the clients systems. • Supervise work undertaken by hardware, software suppliers and contractors to ensure quality meets client and customers standards. • Obtain an in depth understanding of the infrastructure installations at the client in Richards bay as well as the Zululand area. • In conjunction with the on-site engineers ensure relevant documentation for the above is up to date:, • Identify areas for service improvement from all the above. Ensure a process of continuous improvement is carried out. • Assist with proof of concept testing when required. Provide input and assist with infrastructure expansion designs and installations. • Adhere to client and customers safety policies and procedures Daily tasks • Respond to calls logged within SLA – General system calls, Maintenance Tasks, Change Controls and escalations. Authority Resolve any relevant onsite system issues QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE: • MCSA / MCSE • Extended knowledge on Desktop hardware and software on Windows based systems. • A broad knowledge in Computer Networking, Applications and Operating Systems is essential • A systematic approach in general IT fault finding. • MCSA • Three to Four years’ experience as a MCSE or MCSA on Desktop hardware and software on Windows based systems.Fax your CV to me: 086 668 0991