Our client is recruiting for an experienced Bakery Manager to join their team based in Gugulethu and Khayelitsha stores.
Job Purpose
To create and maintain a fully functioning, profitable Bakery Department and promote excellent customer service and communication responsible for the full management of bakery department and staff.
Top quality products to be produced in a hygienic environment NOT NEGOTIABLE
Responsibilities
- Meet customer needs with a smiling face and remember that the customer always comes first.
- Always make our customers know that they are important.
- Manage all customer questions and concerns.
- Ensure that Bakery staff adheres to all customer service requirements.
- Use customer suggestions and complaints to guarantee that the needs of the customers are being met.
- Increase customers and bulk customers numbers for the department
- Planning the daily/ monthly operations of the Bakery Department.
- Receiving stock and ensure cutting, packing, and merchandising is up to the companys standards and Policies and Procedures
- Participate in the sales and marketing of the Bakery Department.
- Plan, organize and participate in promotional activities.
- Responsible for the general departmental costing.
- Keep wastage and shrinkage to a minimum
- Scheduling of the staff ensuring adherence to scheduling procedure.
- Induction and training of new staff members to the expected level.
- Ensure compliance of the staff daily duties planned.
- Address performance and personnel issues in a timely manner.
- Take responsibility to meet the performance targets as set by Senior Store Management
- Adhere to company Rules and Regulations and Policies and Procedures and ensuring staff compliance there to
- Always ensure departmental cleanliness and hygiene.
- Ensure that staff comply with the hygiene standards prescribed by the company
- Ensure all security measures and procedures are always adhered to
- Customer service orientated and a willingness to deal with people every day
- Ability to create teamwork environment
- Ability to identify and solve problems
- Take initiative
- Communication skills to train staff members and communicate problem areas
- Accurate with figures
- Interpersonal skills
- Attention to detail - Accurate
- Commitment to delivery and quality
- Good people management skills
- Be able to delegate effectively
- Be able to operate independently and as part of a team
- Good administration skill
- Grade 12 (Matric)
- Approx. 3 years' Baker/ Confectioner experience
- 5 Years' store (retail) experience
Working Hours - Monday to Sunday - Shifts
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202612 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
